Refund policy

Returns Policy

Last updated: 1 July 2025

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from our website or in store, and are still in their original condition, you have up to 30 days to return your item back to us!

What items can I return?

Any unwanted product must be returned within 30 days from when your order was delivered (if the order was placed online) or was purchased (if you bought the items in stores). Please see the below for any exceptions to this rule:

  • Bottles and shakers due to health, safety and hygiene standards.

  • Any products that have been sealed for health protection or hygiene purposes (e.g. nutritional supplies) that have been unsealed after you receive them or are not in their original packaging or have had any tags or seals broken or removed.

  • Goods that are custom-made or personalised items.

  • Any product which is missing any component part(s) when returned by you (unless this is because of something we have done).

  • Any products which become mixed inseparably with other items after their delivery.

  • Items with a final discount of 50% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

  • In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed, unopened and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If you purchased items at one of our stores, you must have a valid original receipt or e-receipt.

 

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our facilities.

Good to know...

  • Keep any proof of return postage receipts as we may need to view these as part of your return query.

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

  • Refunds can take up to 7 days to be processed from the date we receive your order back to our facilities. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

 

Can I combine multiple returns into one return?

The short answer is no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately.

If you've already sent back multiple returns in one package, please let us know so we can investigate this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

 

Do you offer exchanges?

Exchanges are currently available in store only.

If for any reason we're unable to process an exchange, you'll receive a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

 

Pop up stores & Events Returns Policy

Returns from most* pop-up stores and Ironside Fitness Industries Pty Ltd events are accepted under our usual returns policy.

*Please note, store policies do vary where purchases made in store are ineligible to be returned online. Please see the individual store to discuss their returns policy.

*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of a gift card.*

If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

FYI: A refund or store credit will be issued once we've received your return at our facilities.

 

Received a faulty or incorrect item?

For information on what to do with a faulty or incorrect item, please contact our team via email at online@titansupplements.com.au.